Refund Policy

Last updated: 2026-08-18

This policy explains how refunds work for one-time report purchases and for weekly/monthly subscriptions on Velanomi. It supplements our Terms of Service and does not limit any statutory rights you may have that cannot be waived under the mandatory consumer law of your country of residence.

1. One-time reports

Your report is digital content generated specifically for you and delivered immediately after purchase. Under EU consumer law (§ 356(5) BGB / the Consumer Rights Directive), by requesting immediate delivery at checkout you agree that your statutory 14-day right of withdrawal ends once delivery begins.

That said, we want you to be happy with what you bought. If you are not satisfied with your report, contact us within 7 days of purchase at [email protected] and we will issue a full refund as a goodwill gesture, no detailed justification required — we just ask you tell us briefly what fell short, so we can improve.

2. Subscriptions ("your week in numbers")

Weekly and monthly subscriptions renew automatically at the price and interval shown at checkout. You can cancel at any time from your account page. Cancelling stops future renewals, but we do not provide partial or pro-rated refunds for the current, already-paid billing period — you keep full access to the content for the period you have paid for, and no further charges will be made afterward.

If you believe you were charged in error (e.g. a renewal after you cancelled, or a duplicate charge), contact us at [email protected] and we will investigate and correct any billing mistake.

3. What is not covered

We cannot refund a report after the 7-day goodwill window has passed, or refund a subscription period that has already been used or partly used. We also cannot refund purchases made with false information (for example an incorrect birthdate submitted deliberately to test the Service) or in cases of suspected abuse of this policy through repeated purchase-and-refund cycles.

4. How refunds are issued

Approved refunds are processed through Stripe, our payment provider, and returned to the original payment method used at checkout. Depending on your bank or card issuer, funds typically appear within 5–10 business days of approval. We do not issue refunds in cash or to a different payment method.

5. How to contact us

For any refund request or billing question, email [email protected] with the email address used for your order and a short description of the issue. We aim to respond within 2 business days and will let you know the outcome of your request in writing.